![]() Thank you for your cooperation in this matter and for your support of our self-regulatory goal.Įach year, millions of consumers contact BBB for pre-purchase information, and your response to this dispute will assist your future customers with making valuable purchasing decisions. If you have any questions, however, we are happy to assist you. Therefore we have closed this case accordingly. After forwarding the consumer your response, the consumer notified our office the matter is resolved. This complaint was assigned ID *********īBB would like to thank you for your cooperation and response to the above-referenced consumer's complaint. This message is in regard to a complaint submitted to BBB about your business on by Lisa **********. Please do not hesitate to contact us with any additional questions or concerns. We look forward to helping you and the business work toward a resolution. We appreciate your willingness to report this information to us. BBB can also refer you to other agencies that may be able to assist you, depending on the specific nature of your complaint.įeedback from consumers is vital to BBB. However, failure to do so may result in a negative impact on their BBB rating, which may drive away future customers. More information about these options can be found at What happens if a business does not respond?īBB will make every effort to obtain a response from the business, but some businesses simply do not ever contact us. Should this prove difficult, we may offer you and the business the opportunity to participate in binding arbitration. Our goal is for you and the business to be able to work towards an amicable solution. It is important for both parties to maintain realistic expectations and respond in a professional, fair and courteous manner. ![]() What if I do not agree with the response from the business? Please be patient as we work to ensure that your concerns are addressed. We have asked the business to reply promptly, but some disputes may take longer than others to conclude. We have forwarded your complaint to the business for their response. Now that I have filed, what is the next step? Thank you for contacting the Better Business Bureau. This message is in regard to your complaint submitted on against Pandora Jewelry LLC. ![]()
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